Le Lievres Returns Policy
All of the items we sell are covered by a 12 month guarantee. If your item is faulty, please bring it back to the shop along with your proof of purchase within the 12 months and we will offer you a refund or an exchange on your item.
This does not apply to perishables/food products or electrical items which differ. (See below).
Perishables/food products cannot be refunded for health and safety reasons.
Guarantees on Electrical Items
All of our electrical items are guaranteed for 1 Year.
After the year is over any problems must be taken up with the manufacturer.
If a product is returned because it is faulty a new guarantee will be reissued that continues on from the previous guarantee until the original guarantees end date.
An item was purchased in January 2012 and returned in June 2012. The guarantee issued with a new product will be June 2012 – January 2013.
All of our electrical items are intended for domestic use only. We cannot honour guarantees for electrical items that are used in a commercial environment.
Items returned with a receipt are returned in the manner paid.
Cash – Cash
Card – Card
Voucher – Voucher
Items returned without a receipt may be refunded with vouchers.
If the customer brings in their bank statement as proof of purchase, we will issue payment back onto their card.